Privay Policy
By using the Canary Oncoceutics website and placing an order for services, you agree to be bound by the following terms and conditions:
Cancellation and Refunds
Orders can be canceled up to the point when sample processing begins, usually within 48 hours of shipment. If processing has not started, a refund will be issued after deducting any applicable handling or logistics charges. Once processing (e.g., nucleic acid extraction or library preparation) has begun, cancellations are no longer permitted. Approved refunds will be processed within 7–10 business days via the original payment method. Customers will receive confirmation once the refund is initiated.
Non-liability Clause
Canary Oncoceutics disclaims any responsibility for losses or damages that may result from your access to or use of its website, including but not limited to all types of damages, whether they be direct, indirect, incidental, punitive, or consequential.
Jurisdiction and Legal Compliance
Your interaction with the Canary Oncoceutics website and any reports generated are exclusively subject to the laws of India, which will be applied without reference to its conflict of law rules.
Informed Consent
By using our services, you affirm that you have provided informed consent for genetic testing and understand the scope and limitations of the information provided by such tests.
Clinical Relevance
The genetic information provided by our services should be consulted with registered healthcare professionals for interpretation and advice.
Quality Assurance
Our testing procedures comply with the highest industry standards for accuracy and reliability, and our facilities are certified by relevant health and quality control authorities.
Technological Limitations
NGS technology, while advanced, does have limitations. Our services may not detect all genetic variants and mutations, and some results may be inconclusive or require additional testing.
Amendments to Terms
These terms may be updated periodically to reflect advancements in technology, changes in law, or updates in our policies. Continued use of our services after changes indicates acceptance of the new terms.
User Obligations
You are responsible for providing accurate and complete information when using our services.
Ethics and Non-Discrimination
Our practices adhere to high ethical standards, and we advocate for the responsible use of genetic information. We stand against genetic discrimination and support the appropriate use of genetic data.
Management of Incidental Findings
If incidental findings are discovered during analysis, we have protocols to determine if, how, and when these should be communicated to you, in accordance with best practice guidelines.
Data Privacy and Confidentiality
We are committed to the strictest levels of privacy. Your genetic data and personal information are protected under stringent data security protocols and will not be disclosed without your explicit consent, except as required by law.
Personal Details
We take your privacy seriously. We collect your personal information only through Test Requisition Forms, purchases, or when you seek assistance from us. This information typically includes your name, email, residential address, and phone number. We use this information solely to deliver requested services, communicate about your orders, and respond to inquiries. Your personal information is never sold or leased. We may share it with third parties only for order processing or customer service purposes, and where legal obligations necessitate disclosure. Although we actively take measures to shield your information from unauthorized access or disclosure, complete security for data transmitted or stored online cannot be guaranteed.